Features
Not a feature list. A working front desk.
HostOS is organized around six jobs — communicate, protect, optimize, coordinate, understand and connect. Here is each one, shown in the real product.
Answer every guest — in their language.
Routine questions are answered automatically, grounded in your property, in Hinglish, Hindi or English.
Grounded replies that trace to your approved facts and knowledge — never invented.
Hinglish and Hindi native — HostOS replies in the guest’s own language, no setup.
Around the clock: guests are answered at 2am without waking you.
Never guess on what matters.
Auto-send is earned by every safety gate — source, confidence and intent — not confidence alone.
Refunds, cancellations and policy calls are escalated to you, with a reason.
One exception inbox — the guest thread and a suggested reply, ready for your judgment.
Every answer is explainable, sourced, logged and reversible.
Spot the revenue you’d miss.
Gap nights and pricing opportunities are surfaced as advisories — grounded, and never automatic.
Open-night and weekend-gap advisories, with the reasoning shown.
Always advisory: HostOS never changes your price on its own.
Grounded in your calendar as authorized provider data connects.
Run the operation, not just the inbox.
One calm control room for the whole workforce — what’s handled, what’s working, and what needs you.
A single live view across every guest message and AI employee.
Turnovers, cleaning and tasks scheduled as operations agents come online.
The workforce in one place — status, impact and exceptions.
A risk-tiered source of truth.
HostOS separates plain facts, house rules and the calls only you can make.
Facts vs rules vs authority — routine answers, sensitive ones escalate.
Learns from your listing and history; grows as you approve answers.
Governed and reversible — every fact is sourced and editable.
From a listing to a front desk.
Add your property and HostOS imports what your listing already answers — readiness in minutes.
Import what your listing answers; teach the handful guests ask most.
See exactly how ready you are before a single guest writes in.
Authorized provider sync (Airbnb via an aggregator) in development.